Returns - FAQ

Here you can read the most ask question and answers for returns.

How do I return a product?

You can return products to us within 14 days of receiving your order. This can be done in two ways. Follow the five steps below in your personal account or click here to return a product quickly and easily via our returns page.

1. Log in to your personal account and then go to 'My return requests'
2. Click on 'Create a new return request', select the relevant order and click on 'continue'
3. Enter the number of products you want to return / replace and then click on 'continue'
4. Then select the reason for return / replacement and whether you prefer a refund or receiving the product again.
5. Has a product been delivered broken / defective? Then upload a clear photo of the damage in question to complete your application.

As soon as your request has been submitted and approved, you will receive an email from us with more information about the handling. Always print out the return form and add it to the package you are going to send to us.

Where can I find the status of my return?

You can check the status of your return shipment at any time through your personal account. As soon as a return request has been confirmed, you will always receive a confirmation by e-mail (don't forget to check your spam box).

You will receive an e-mail for each movement in your request, so you will always be up-to-date.

What is your return policy?

You can submit a return request within 14 days of receipt of your order. This can easily be done via your personal account or our returns page.. The following guidelines apply when it comes to returning products:

All products must be unused and undamaged.
All products must be in the original packaging.
All products must be stated on the return form, otherwise we will not be able to process your return request.
All products must be returned safely to prevent damage in transit, along with all product stickers and user manual.
Please do not return products to us without having the correct return documents, as it will not be processed in our warehouse. Once your return request is completed you will receive an email with the  return documents. 

What does the return of a product cost?

Any-Lamp will reimburse the costs of a new shipment if wrong products have been sent, if the order is not complete and if any items arrives damaged. Did you order the wrong products because of an error/mistake of your own? Then you are responsible for the costs of a return shipment. More information can be found in our general terms and conditions for private individuals, general terms and conditions for business customers or on our return page.

What is the correct return address?

After your return request has been approved by us, you will receive an email with all instructions and a return slip with the correct return address within the United Kingdom. Parcels sent to addresses other than to our return address will not be processed. Would you like to return a product? You can do so via your personal account or our returns page.